AI's Next Big Step: Detecting Human Emotion and Expression

Emotionally intelligent bots may soon understand how you feel when you talk to them and reply with empathy. Is this the future?

The AI field has made remarkable progress with incomplete data. Leading generative models like Claude, Gemini, GPT-4, and Llama can understand text but not emotion. These models can't process your tone of voice, rhythm of speech, or emphasis on words. They can't read your facial expressions. They are effectively unable to process any of the non-verbal i…