Google, Generative Search, And The Web’s Uncertain Future
Google, Generative Search, And The Web’s Uncertain Future
Digging through a bunch of websites to find information is annoying, but we’re in trouble if the primary sources go away.
The demo was beautiful. At Google’s IO developer conference this week, the company showed an experimental version of its search engine handling an almost unimaginably difficult query. Asked whether a family with kids under three years old and a dog would prefer Arches National Park or Bryce Canyon, Google scoured the internet and returned a lengthy, detailed answer. It noted that only Byrce had paths that allowed dogs, that kids might love the rock formations at Arches, and that Arches still had plenty of dog-friendly campgrounds, pullouts, and roads.
“Now, search does the heavy lifting for you,” said Google Search VP Cathy Edwards. Behind her, an AI-generated search response took up the full browser window.
This new search product is undeniably appealing, but it’ll likely come at a cost. When people search with Google today, they visit a bunch of websites, gather information, and synthesize it. The process is a bit of a pain, but the websites they visit depend on them to survive. By doing the ‘heavy lifting’ itself, Google could leave these primary sources out of the equation, diminishing their cause to remain standalone entities — or even exist at all.
Now, an already shaky digital publishing business will prepare for the fallout. For the 2,500+ digital publishers that Parsely covers, the analytics provider found that 29% of their traffic came from search last year. And now that social platforms like Facebook and Twitter are moving away from timely news content, a decline in visitors from search engines could cause serious damage.
Rasmus Kleis Nielsen, director of the Reuters Institute for the Study of Journalism, told me that search, while not without some pain and friction, has been a more stable source of traffic and partnerships for publishers than other tech platforms. “The prospect of [search engines] following social media in featuring far fewer links must be daunting,” he said, “especially for those publishers who do not have a strong, direct relationship with a loyal, returning audience.”
In some ways, digital publishers brought this moment on themselves. They created content farms and published undifferentiated stories — What Time Is The Super Bowl? — just hoping to attract some Google visits. Websites became impossible to navigate. They buried recipes, wrote for amorphous audiences they didn’t care about, and lost sight of their relationships with readers. Eventually, they let search engines dictate their product, instead of making sense of it. And search engines went with it.
When ChatGPT arrived, it started delivering on Google’s mission — “organize the world's information and make it universally accessible and useful” — better, at times, than Google itself. It reshaped the information on websites instead of simply sending people there. And people loved it, making it the fastest-growing consumer application ever. After OpenAI and Microsoft threatened Google’s position with their generative AI experiences, the company had to respond. And it did so in force this week. Its AI-powered ‘Search Generative Experience’ is still in a ‘labs’ preview, but it’s almost certainly its future.
For publishers looking to adjust, the likely answer is their search traffic will diminish. Google and Bing do include links to their websites in their generative AI products, but those links are no longer as crucial to click. Publishers that minimize their reliance on search traffic will be better off in the long run. Email, podcasts, and other subscription media seem poised to come out best. (This is a key strategic bet for Big Technology.) Ironically, the fears that ChatGPT would flood the web with crap websites seeking search traffic are likely a bit overblown since generative search would kill their business models anyway.
As for the search engines, their generative products should work exceptionally well as long as there’s content on the web to draw from. Google’s demo relied on content from the National Park Service, a tour guide website, and likely other sources across the web. It needs this content to work. And without ensuring that web publishers stay solvent — either by sending readers or some other means — it’ll have less information to draw from as its AI generates responses. Absent its primary sources, the beautiful demo, however great a user experience, might become a hollow shell.
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Apart from primary source detachment, the other vital issue to address is how "organising the world's information" is being conducted through a myopic American cultural lens. This is, in effect, rewriting and filtering the information made available in 'bot conversations. Even now, for example, Bing Chat refuses to discuss, or prefers to ameliorate terms and cultural aspects which have been deemed not suitable for discussion (by lawyers, ethics panels, who knows?), even if these issues might play a major part in the United States or another country's history or current affairs. Orwell/Blair was right, but he might be surprised how content we are to sit back and watch this happen.
This is likely a dumb question, so forgive me in advance.
But let’s say Google/Microsoft recognizes the value of the source information. Would they ever consider sharing revenue with the sources of info used in their response to users?
I guess that would mean the user would have to pay for the chat function, but maybe that’s possible if it really does save folks time?