The AI Device Wars Just Kicked Off In A Big Way

Apple design leadership moving to Meta might well be the start of a long series of battles to come.

In a vacuum, the latest Apple executive departures were of little note. Apple user interface design leader Alan Dye and a deputy decamped for Meta this week, and longtime Apple watchers greeted the moves warmly. Dye, the guy behind Apple’s controversial ‘Liquid Glass’ operating system, was reportedly better at corporate politics than design, and his departure is set to make room for fresh sensibilities within the tech giant.

But zoom out a bit, and Dye’s move to Meta might well be the start of the great AI device wars, which appear ready to explode. Meta is going to put Dye on its AI wearables projects, bringing his Apple know-how to the Ray-Ban Meta and Meta Ray-Ban Display glasses, the latter of which contains a screen in its lens. With Amazon, Google, and OpenAI also working on their own AI hardware, the race to create the device of the future is getting underway with urgency.

“We’re at a historic inflection point where the AI devices we’re building are poised to fundamentally reshape the way we interact with technology,” Meta chief technology officer Andrew Bosworth said in a post announcing Dye’s hiring. “Excited to see what this team can do.”

For Meta and Apple, the fight is personal. Meta’s leadership has long hated working through operating systems like Apple’s iOS to reach their users. And Apple has used its power to cause the company serious problems, breaking Meta’s ad targeting and even shutting down its internal apps at one point. Meta’s been so determined to get ahead of the next computing shift that it bet massively (and wrongly) on virtual reality and the Metaverse. But AI-powered wearables are showing more promise, with sales of smartglasses tripling this year, and Meta is out ahead.

Apple understands the stakes. While an AI device likely won’t replace the iPhone, the category could be an area of significant growth over time. So Apple has been working on a smartglasses product of its own — once again following Meta, as it did with the Vision Pro — and it’s aiming to release it sometime next year. Apple’s AI device will only be as good as the assistant inside, however. And if it’s the same Siri that exists today, it won’t matter how nice the wearable looks and feels, it will disappoint.

Given how crucial a good AI model is to any AI device’s success, OpenAI’s forthcoming gadget should have a solid chance to beat its competitors. Sam Altman and legendary ex-Apple designer Jony Ive have finally settled on the device’s form factor. Set to come out within two years, the device is rumored to be screenless and smartphone size. If that’s the case, it may be better suited as an app. Ive and Altman seem likely to have a few false starts before settling on a device that works. But with a $6.5 billion deal inked to start the project, their effort will be serious.

Speaking of false starts, Amazon’s Alexa+ is now rolling out widely. The AI-powered assistant is smarter than the early iterations of Alexa and can hold a conversation as you chat with it in the kitchen or living room. Alexa+ is better than the early reviews let on. And Amazon has hundreds of millions of Echo devices in circulation, along with its own smartglasses, the Echo Frames. Amazon leadership seems to be thinking far beyond the glasses form factor too. “Every device in the lab, we’re Day One on it,” Amazon head of devices and services Panos Panay told me in October.

Google, which just completed a rapid-fire AI comeback, may surprise in the AI device race as well. As the originator of the Google Glass, it’s shied away from jumping fully back in, but the company’s Gemini model gives it a solid chance to compete and it’s now working on mixed reality partnerships with Samsung and Warby Parker.

So far, early AI devices like the Humane Pin, Rabbit R1, and the Friend.com wearable haven’t been inspiring. But given the amount of money and effort the tech giants are putting into it, this category could be real very soon. And the race, just starting to heat up, is wide open.

Zendesk’s Adrian McDermott: AI’s Customer Service Potential, Adoption Cycle, Scale vs. Orchestration

Zendesk chief technology officer Adrian McDermott joins us on YouTube to discuss how AI is actually changing customer service and what that means for the people doing the work. Tune in to hear how generative search, copilots, and AI agents are reshaping support workflows, productivity, and job design, and whether the models are good enough today. We also cover model orchestration, messy back-office integrations, the future of voice-based support, AI memory and continual learning.

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What Else I’m Reading, Etc.

Netflix to buy Warner Brothers for $72 Billion [WSJ]

Anthropic is gaining more ground in enterprise AI [Ramp Economics Lab]

John Gruber on Apple’s design turnover [Daring Fireball]

Meta pulls back on the Metaverse [Bloomberg]

CNN and Kalshi strike a data partnership [Axios]

I joined the Prof G Markets podcast to talk about OpenAI’s ‘Code Red’ [Spotify]

Apple also had key departures in its AI division, I spoke about the moves on CNBC [YouTube]

This Week On Big Technology Podcast: How An AI Model Learned To Be Bad — With Evan Hubinger And Monte MacDiarmid

Evan Hubinger is Anthropic’s alignment stress test lead. Monte MacDiarmid is a researcher in misalignment science at Anthropic.The two join Big Technology to discuss their new research on reward hacking and emergent misalignment in large language models. Tune in to hear how cheating on coding tests can spiral into models faking alignment, blackmailing fictional CEOs, sabotaging safety tools, and even developing apparent “self-preservation” drives. We also cover Anthropic’s mitigation strategies like inoculation prompting, whether today’s failures are a preview of something far worse, how much to trust labs to police themselves, and what it really means to talk about an AI’s “psychology.” Hit play for a clear-eyed, concrete, and unnervingly fun tour through the frontier of AI safety.

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