Instead of mass firings, Amazon assigned workers whose tasks it automated to inventive new roles.
I’m glad you’re not going all doom-and-gloom on the use of AI on white-collar work (if you’ll allow this shorthand for what you’re describing). I think the case you’re exploring shows the upside. Where I start to worry is when it goes deeper into the non-functional areas of worklife: when it starts scanning all communications coming and going from employees, and flagging those instances of expression that say, don’t support the company’s HR goals, or perhaps don’t show commitment to Amazon’s Leadership Principles. We’re not there yet but we’re heading there and we need to think about the consequences. (Full disclosure: this is exactly what I’m doing in a novel I’m writing related to this issue, the first draft of which is serialized on my ‘Stack.) Good work, as always, Alex.
Management innovation is not designing and running a complex but predictable mechanism; it creates conditions within an organization where a successful resolution of multiple challenges under high levels of uncertainty is made possible. The role of the leader in innovation is vital to its success.